Software and data engineering leader dedicated to creating resilient, high-leverage systems that drive lasting value. Experienced in developing and operating highly-available API services handling up to thousands of calls/second. Skilled at building and leading software teams that continuously improve and consistently deliver value. In the last year, focused on modern data infrastructure—designing reliable pipelines, scalable warehousing, and governance.

Experience

Dialogue Health Technologies (2019–present). Montreal-based B2B telemedecine platform that grew from Series B startup in 2019 to C$365M valuation when acquired in 2023. Our 60-person engineering team punches above its weight.

(2023–present) Staff Platform Engineer & Manager, Data Engineering

• Formed and lead a 4-person platform team responsible for system-wide services such as workflow orchestration, analytics collection, and email/push messaging. (Python, PostgreSQL, Airflow, AWS Firehose, SES, & Pinpoint)
• Guided the design and careful addition of a tenant isolation layer to Dialogue’s service architecture, and coordinated the roll-out of multi-tenancy under intense commercial time pressure, successfully unblocking a $2M ARR partnership in a new market.
• Guided the design and delivery of a cost-effective, general-use event bus with at-least-once delivery semantics to support the use of asyncronous messaging for compliance-critical use cases such as utilization-based pricing. (AWS EventBridge)
• Organized and facilitated the Dialogue Architecture Group, an inclusive community whose purpose was to formalize architectural guidance and improve architectural change proposals. In 2024, the group reviewed 26 proposals; 20 were ultimately accepted while 6 were withdrawn following feedback on how to meet quality expectations.
• Advised the Data Privacy Officer on matters of regulatory and contractual compliance, including by drafting data sharing contracts and writing privacy impact reports for non-technical stakeholders. My interventions influenced strategic changes that protected Dialogue from significant legal exposure.
• Initiated the practice of zero-downtime database schema migrations at Dialogue by writing a reference document, recording a workshop, promoting the practice in sprint reviews, and directly coaching teams. (PostgreSQL)
• Launched Dialogue’s first Data Engineering team to support the Data Analytics function in its transition from service desk to data productization, self-serve analytics, and improved governance. (dbt, Snowflake, Airflow)

(2019–2022) Senior Software Engineer & Team Lead, Client Stream

• Lead a 5-person agile team that developed and operated portfolio of core backend services and a client web portal providing user and eligibility management, accounting, invoicing, and reporting. (Python, PostgresSQL, AWS Lambda, React)
• Drove delivery and contributed to the implementation of enterprise integration and invoicing features that unlocked millions of dollars in annual recurring revenue.
• Improved team’s velocity by 50% (as measured by story points) by guiding retrospective continuous improvement, including saving 10h/week by automating ad-hoc support tasks.
• Oversaw scaling our services to handle a 100x growth in eligibility driven by pandemic-induced demand.
• Designed 2nd-gen eligibility system and coordinated rollout across the architecture, unlocking new sales channels while improving member access to care and reducing user support burden.
• Re-platformed the invoicing system, reducing its run time from 12 hours to 30 minutes, thus vastly improving feature velocity and reducing opex by $80k/year. (dbt, Snowflake)

Amazon (2016–2018) Software Development Engineer, Alexa Communications

• Maintained and operated, as part of an agile team, a portfolio of highly-available services related to endpoint management, message routing, device configuration, and media relay infrastructure. (Java, Spring, TURN/STUN)
• Designed, implemented, and executed an in-service data migration as part of a small group. (Java, MySQL, DynamoDB)
• Participated in an on-call shift rotation, diagnosing service anomalies and mitigating customer impact.
• Initiated and implemented improvements to the on-call dashboards to improve readability and consistency, resulting in faster issue diagnosis despite a growing portfolio of services.
• Led an investigation into a data-loss incident; gathered facts, interviewed team members, and reported the findings to senior management (including recommendations which informed future best practices).

Cisco Systems (2013–2016) Software Engineer, Enterprise Networking Group

• Redesigned and rewrote a network subscriber emulator to test router performance, achieving a higher call rate with a more user-friendly, flexible tool. (Java, JNI, C)
• Designed and wrote a Python API for Cisco’s IOS command line interface to enable scripted network management; received positive feedback from customers at Cisco Live and another executive conference. (Python)
• Won, as part of a team, an office hackthon with an application that used existing customer service data and good UX design principles to improve customer support. Our concept was one of five projects company-wide to be recommended for further resources and funding. (HTML/CSS, Javascript, Python)
• Contributed to the modernization and cleanup of the in-service software upgrade system in Cisco routers and switches. (Lua, Python, Bash scripts)

Qualifications

Bachelor of Applied Science, Software Engineering Degree (2013)
University of Ottawa

Other interests

Away from the office, I enjoy playing the piano and guitar, home cooking, hiking, camping with friends, and sailing dingies in the Charles River Basin.